Your privacy is important to us. This page explains exactly what personal data crizytime collects, why we collect it, how we use it, and what rights you have over your own information. We keep things straightforward — no legal jargon, no hidden surprises.
This Privacy Policy applies to all services provided by crizytime through the website crizytime.net and the crizytime mobile app. It covers how we handle the personal data of registered players, visitors, and anyone who contacts us. By using crizytime, you agree to the practices described in this policy. If you have questions at any point, reach out to us at [email protected].
Crizytime takes data privacy seriously. We are committed to handling your personal information responsibly, transparently, and in line with applicable data protection standards. This Privacy Policy is designed to give you a clear picture of our data practices so you can make informed decisions about using the crizytime platform.
We collect only the data we genuinely need to operate the platform, process your transactions, verify your identity, and keep your account secure. We do not collect data for the sake of it, and we do not sell your personal information to third parties for marketing or advertising purposes.
This policy should be read alongside the crizytime Terms and Conditions and Responsible Gaming Policy. Together, these three documents form the full framework governing your use of the platform.
Crizytime collects personal data in several categories depending on how you interact with the platform. The table below summarises what we collect and why.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Account registration and age/identity verification |
| Contact Data | Mobile number, email address | Account communication, transaction alerts, support |
| Financial Data | bKash/Nagad/Rocket account number, transaction history | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, OS version | Security monitoring, fraud prevention, platform optimisation |
| Usage Data | Games played, bet amounts, session duration, login times | Responsible gaming monitoring, platform improvement |
| Verification Documents | Photo ID, selfie, proof of payment method | KYC compliance and fraud prevention |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.
Crizytime collects personal data through the following channels:
When you register a crizytime account, you provide your name, mobile number, email address, and date of birth directly. When you make a deposit or withdrawal, your payment account details are collected. When you contact support, the content of your messages is stored.
When you use the crizytime platform, we automatically collect technical and usage data. This includes your IP address, device information, browser type, pages visited, games played, and session duration. This data is collected through server logs, cookies, and similar tracking technologies described in Section 6.
In some cases, crizytime receives data from third parties to help verify your identity or detect fraud. This may include information from payment processors like bKash, Nagad, and Rocket, or from identity verification service providers. We only use third-party data sources that operate under appropriate data protection standards.
Crizytime never purchases personal data lists from data brokers or marketing companies. Every piece of data we hold about you comes from your direct interaction with the platform or from verified compliance-related sources.
Crizytime uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. Here is a breakdown of how your data is used on the crizytime platform:
Crizytime may send you account-related notifications by SMS or email — such as deposit confirmations, withdrawal updates, and security alerts. These are not marketing messages and cannot be opted out of while your account is active, as they are essential to account operation.
Crizytime does not sell, rent, or trade your personal data to third parties. We share your data only in the following limited circumstances:
We work with trusted third-party service providers who help us operate the crizytime platform. These include payment processors (bKash, Nagad, Rocket), identity verification providers, cloud hosting services, and customer support tools. These providers are contractually required to handle your data securely and only for the purposes we specify.
Crizytime may disclose your personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by law. We will notify you of such disclosures where we are legally permitted to do so.
In the event that crizytime undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity. We will notify you before your data is transferred and becomes subject to a different privacy policy.
We never share your personal data with advertisers, data brokers, or any third party for commercial marketing purposes. Your crizytime account information stays within the crizytime ecosystem.
Crizytime uses cookies and similar technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. Here is how crizytime uses them:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to play on crizytime, but some features may behave differently. Note that clearing cookies will log you out of your current session.
Crizytime does not use third-party advertising cookies or tracking pixels that follow you across other websites. Our cookie usage is limited to what is needed to run the platform and keep it secure.
Crizytime retains your personal data for as long as your account is active and for a period after closure as required by law and our internal compliance obligations. Specific retention periods are as follows:
When data is no longer required, crizytime deletes or anonymises it securely. You may request early deletion of certain data types — see Section 9 for your rights.
Crizytime implements industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. Our security practices include:
Despite these measures, no online platform can guarantee absolute security. If you suspect that your crizytime account has been compromised, contact support immediately and change your password. You are responsible for keeping your login credentials confidential.
In the unlikely event of a data breach that affects your personal information, crizytime will notify you promptly and take immediate steps to contain the breach and minimise any impact.
You have meaningful rights over your personal data on crizytime. Here is what you can request at any time by contacting [email protected]:
Request a copy of all personal data crizytime holds about you. We will respond within 30 days.
Ask us to correct inaccurate or incomplete personal data held in your crizytime account.
Request deletion of your personal data. Note that legal retention obligations may prevent full deletion in some cases.
Request your personal data in a structured, machine-readable format so you can transfer it elsewhere.
Object to certain types of data processing, including any use of your data for profiling purposes.
Ask crizytime to restrict processing of your data while a correction or objection request is being reviewed.
To exercise any of these rights, email [email protected] with your request and account details. We will verify your identity before processing the request and respond within 30 days. Some requests may take longer if they are complex — we will let you know if that is the case.
Crizytime is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on crizytime, please contact us immediately at [email protected]. We will investigate and close the account promptly, deleting any associated personal data.
Age verification is a mandatory step in the crizytime registration process. Accounts that cannot be verified as belonging to an adult will be suspended until verification is completed.
Crizytime may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email and display a notice on the crizytime platform at least 14 days before the changes take effect.
The "Last Updated" date at the top of this page reflects when the policy was most recently revised. We encourage you to review this page periodically. Continued use of crizytime after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or how crizytime handles your personal data, please get in touch:
Privacy on crizytime is not just a policy document — it is built into how the platform works every day.
Every connection between your device and crizytime is protected by TLS encryption. Whether you are depositing via bKash, checking your game history, or updating your profile, your data travels securely. No one can intercept your information in transit.
Crizytime verifies every player's identity before allowing withdrawals. This protects you — it means no one else can withdraw from your account even if they know your password. KYC documents are stored encrypted and accessed only by authorised compliance staff.
Crizytime does not sell your personal data — full stop. Your name, mobile number, gaming history, and financial details are never shared with advertisers or data brokers. The only parties who see your data are those directly involved in running your account.
Crizytime uses your usage data to look out for signs of problem gambling — not to profile you for marketing. If our system flags unusual patterns, a trained support agent will reach out. Your data works for your wellbeing, not against it.
Access, correct, download, or delete your personal data at any time by contacting crizytime support. We respond to all data requests within 30 days. You are never locked out of your own information — it is yours, and we treat it that way.
Automated security systems monitor crizytime accounts around the clock. Suspicious login attempts, unusual transaction patterns, and potential account takeovers are flagged instantly. Your account is protected even when you are not actively using it.